Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the site, or otherwise when you contact us.

Personal Information

The personal information we may collect includes but is not limited to:

• First and last name
• Email address
• Phone number
• Address
• Vehicle information (make, model, year, registration number)
• Service history

Automatically Collected Information

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data may include:

• Your device's IP address
• Your browser type and version
• The pages you visit
• The time and date of your visit
• The time spent on each page
• Other details about your visit

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and completing transactions
• Sending administrative information, such as appointment confirmations and service reminders
• Responding to inquiries and providing customer support
• Sending marketing and promotional communications, if you have opted in to receive them
• Personalizing your experience on our website
• Monitoring and analyzing usage patterns and trends
• Protecting our rights, property, or safety, and that of our customers and others
• Complying with legal obligations

3. Legal Basis for Processing

We will only process your personal information when we have a legal basis to do so. This may include:

• Consent: You have given consent for us to process your personal information for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

4. Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required by law or if we believe that the disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information, including:

• Access: You have the right to request access to your personal information.
• Correction: You have the right to request that we correct any information you believe is inaccurate.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Objection: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +44 121 555 7890
• By post: 123 Service Road, Birmingham, West Midlands, B1 1AA, United Kingdom